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Q. I misplaced my confirmation email, how can I obtain a copy?
A. In the Access your Purchase History section of the home page, login to view your purchases and exam codes. You can send an order invoice to your email address.
Q. My exam is not displayed, who should I contact?
A. Please contact your instructor to verify the exam has been ordered.
Q. There are a few exam session with the same type of exam, which one do I select?
A. Please contact your instructor to receive the appropriate exam delivery ID.
Q. I need to reschedule my exam session, who should I contact?
A. Please contact your instructor to reschedule your exam.
Q. Where can I find student testing instructions?
A. These instructions are presented on the testing website that you will access on the day of your exam.
Q. After I finish my exam, what is the turnaround time for remediation to be accessible?
A. Per instructor approval individual student reports may be printed immediately after completion of exam. Remediation information will be sent via email within 24 hours of the exam session being closed and all data returned to Elsevier Review and Testing.
Q. I am receiving errors when attempting to purchase my exam online, who should I contact?
A. Please contact Elsevier Student Support at 1-800-401-9962.
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